Job Summary：The position is responsible for customer care activities of assigned VIP portfolio. Working and coordinating with multiple teams to handle the customer requests and ensure good service level to our VIP customers.Key Responsibilities：1. Dedicated contact window. To be dedicated contact window for assigned VIP accounts. Help them to resolved the difficulties and issues during the cooperation with the company. To act as specialist of those VIP accounts when getting internal inquires.2. Service requirements and SOP management. To understand the customer’s service requirements, work with commercial teams to define and create the operation SOP with customers, and to work out inside processes with internal teams. Monitoring and managing the feedback to do necessary adjustment.3．Cross- countries/ agents collaboration. Working with principle, regional team, overseas agents, all China branches, to ensure smooth operation and efficient service for customer’s business.4．News and information sharing. To inform customers about the vessel service change, special events those may affect on customer’s original business plan. To actively introduce new policies, services and tools to customers, in order to reduce the difficulties and efforts customers in working with the company.Required Experience &ampamp Skills:1. Bachelor degree.2. 5 years related working experience in Shipping/Logistics industry, key account or customer service preferred.3. Good communication skill.4. Have logical thinking and proactive mind set.5. Solid Customer Care knowledge and skill with in-depth understanding of shipping market. •6. Fluent in spoken and written English.7. Good Microsoft Office Software (e.g. Word, Excel, PowerPoint, etc).